Joe Saienni knows Phoenix well. As an Arizona native and practicing attorney since 1996, he has been working tirelessly in complex commercial litigation, real estate, family law, and defensive law.
Serious Clients, Serious Results
For Saienni Law, the biggest concern was professionalism. The American Bar Association reports, “Lawyers work in an adversarial system with demanding schedules and heavy workloads,” and as a result, “stress in the legal profession is well-documented.”
The last thing an established attorney needs to be worrying about is answering calls.
Before choosing Answer 1, Joe considered forwarding calls to his personal cell phone. “Many of my clients are in emergency situations, and they need 24 hour access. If | miss a call, | lose the client.” However, this wasn’t a workable solution. In addition to handling high profile felony cases, Joe teaches criminal law seminars on ethical defense, appeals and petitions for modified political procedures, and is a certified flight instructor and scuba instructor. He didn’t have time for answering calls and office management.
On top of all that, Saienni Law currently specialized in defensive law, dealing with felonies, DUI cases, and wrongful death lawsuits. Joe needed a customer service team that took clients as seriously as he did.
Life or Death Defense
Since Answer 1 has professional, extensively trained virtual receptionists available 24/7/365, Joe was sold. “I realized after exploring alternative options to Answer 1 that no one else could do what was so important for Saienni Law,” he told us. Answer 1's ability to screen calls helped prevent Joe from being constantly on call, so he could focus on excelling in the courtroom.
The Bilingual Bonus
Nearly 30% of Arizonans speak Spanish, so if you don't have a bilingual team member your potential client base is shrinking. Answer 1 offers bilingual virtual receptionists at no added cost to you, which has made a substantial difference for Saienni Law.
Brooke Jolley, one of the company’s top employees, said that they've seen a substantial increase in prospective clients. “None of us at the firm speak Spanish, so we were missing out on a lot of calls in years past. Thanks to Answer 1 handling the language barrier, we're reaching a whole new demographic.”
Reaching Clients First
Now that Answer 1 has become an extension of the practice, Saienni Law is reaching prospective clients first. “We've been using Answer 1 for years,” Joe told us, “but the answering service we had previously used couldn’t even pronounce our name right.” Now, clients can't tell the difference between our virtual receptionist or an in house team member.
“We're very pleased with the service we've received from Answer 1,” Joe said, and the results prove it. Since starting service with Answer 1, they've seen an increase in quality and quantity of clients. Saienni Law has even forwarded our information to other attorneys in the Valley looking for more than an answering service.
Let Answer 1 make the case for your law firm.