In an industry as diverse as home services, you’re constantly busy. Whether you’re on a service call or working with another client, the bottom line is you’re not always available to answer the phone, respond to a text, or address website inquiries. Missing just one lead, however, can cost your business a large amount in the long run. Our team is trained to capture leads, dispatch technicians, and respond to emergencies both big and small. Let us handle home service calls, so you can focus on strengthening the core of your business.
Penguin Air and Plumbing Case Study
See how partnering with Answer 1 led a leading HVAC company to a 20% increase in customer conversions.
To address the demand of the home services industry, it’s essential that your home services company is backed by solid customer support. Our team is trained to stay calm under pressure, handle sudden emergencies, and keep your business running smoothly with appointment scheduling, CRM integrations, and more.
We feel confident that everything is handled as well as if you were in the office with us. I have never had a customer complain about the answer or the response they got from one of the staff.
American Home Guardian
Our customers commented that when they first spoke with [Answer 1] they were surprised, because they thought they had spoken with our in-house office staff.
Triple A Pumping & Jetting Inc
We’re a 24/7 repair shop and the main reason we use Answer 1 is we all like to stay home on weekends, but we have to be here if the customer needs us. As soon as 4:00 comes and we close the office, Answer 1 picks up all our calls then at they stop at 6:00 AM. On Fridays at 4:00, they pick up calls until Monday at 6:00 AM. They represent our office 24/7 except for the 10 hours a day that we’re open. We’ve used Answer 1 for 29 years and that’s because we love them.
Darryl of Phoenix, Arizona
Answer 1 answers our phones, takes information and sends them to our plumber that's on call. A lot of people in our industry use them. Their reps are always friendly and courteous. Whenever they have to call me on the weekends, they're very helpful. They let me know immediately when they can't get a hold of a plumber. Whenever I run into an issue and I send it to the managers, they immediately take care of it or issue credits for anything that they feel is wrong. They also give education and training for their people answering the phones when I catch stuff that I think was not for our company.
Kory of Phoenix, Arizona
We've been with them for some time even before I was with the company. We use it for our after-hours calls. It helps dispatch and takes over our calls after we leave for the day. If there's any problem, they get it resolved and I'm very happy with the service they provide. It's wonderful and has been really good.
The nation’s leading 24/7 virtual receptionist team is ready to help grow your business. We hold ourselves to higher standards and are committed to providing exceptional service. Experience the Answer 1 difference.