During an eight-hour work day, the average legal professional only utilizes roughly two hours of that day for billable work time. The remaining six hours are spent on non-billable tasks, including administrative duties and business development. With over 30 years of experience serving the highly competitive legal industry, we know that billable work time is what keeps you in business, but more importantly, we understand the importance of every interaction between client and firm.

Our client-first mentality and industry-leading technological capabilities allow us to offer a specialized service for legal professionals, designed to maximize your billable hours and give you more time to focus on growing your firm.

Case Study

Saienni Law Case Study

See how Answer 1 helped an experienced law firm break down language barriers and reach a wider demographic of clients, which led to a significant increase in revenue.

Our office, Skupin Law Group, PLLC, has been using Answer 1 for over 8 years now. They offer excellent service, very reasonable prices, and they have extremely fast email response times.

Mike Skupin

Skupin Law Group

I’ve only been with Answer 1 for about a month and a half and it’s one of the best decisions I ever made. They are amazing, very honest and I love them. The staff looks very committed and professional. I’ve had a great experience, so I really endorse their services. I’m a personal injury attorney and one of my colleagues within the community recommended them. Since I partnered with Answer 1, I noticed that I’m getting my leads captured and I’m getting really, really good feedback from my clients and opposing counsels. So, they’re doing a good job.

David of Scottsdale, Arizona

I'm a partner in the nation's largest cloud-based law firm. So, a virtual assistant type of platform is perfect for our business model. I was looking for that type of option and had looked at other services. Then a friend employed by Answer 1 knew of my business and suggested that I try the service out, so I did and Answer 1 fit perfectly.

Edmund of Columbus, Ohio

Our business is criminal defense and we do a lot of DUI's, and so we wanted to have an answering service that would be available to answer phone calls and screen them and just send us the DUI's and people that have emergencies – 24 hours. Partnering with Answer 1 has been great. Their representatives are always very polite and are nice to our clients. They do their best to try to ask appropriate questions to find out if it’s something that should be transferred to us or if it’s something that they can just go ahead and take a message. They’re very efficient, friendly, and professional.

Brooke of Phoenix, Arizona

We're a small firm and I am the only staff so it's hard to always be at my desk and answer the phone. Answer 1 was the solution to that problem. It makes sure that we never miss any calls from clients.

Destinee of Phoenix, Arizona

Setup with Answer 1 was really easy and customer service has been really good. We use their virtual receptionist services for overflow calls and after-hours calls. Our business has a need for 24-7 availability from our clients and our attorneys aren’t willing to answer the phone, so we needed somebody that was available all the time. I've called and tested all the lines and Answer 1 was prompt, courteous and got everything correct. We’ve definitely seen conversion go up when clients are able to reach somebody immediately. It lessens the likelihood of the clients to move down the list to the next attorney that they'll find.

Liz of Mesa, Arizona

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