A category as broad as professional services needs a company with an equally broad skillset. Over the years, we’ve successfully served professional service companies ranging from accounting and advertising, to finance and architecture. We understand that no two companies are the same, even within the same industry. At Answer 1, we work with each company to find a tailored solution within our suite of services. From managing appointment scheduling at a medical practice to facilitating a CRM integration for a multi-location financial firm, we’ve helped business owners across the category of professional services solve pressing problems and increase their bottom line.
Riverbed Case Study
See how Answer 1 partnered with brand leadership to build a comprehensive support network for a leading IT company.
Whether the scale of your business is regional or national, it’s important to ensure that you reach your entire audience. This can be a challenge if your office is based in one time zone and your customers are in another. Our 24/7/365 services guarantee that your customers will always reach a friendly voice, and not an automated robocall or voicemail.
I engaged Answer 1 to act as our third party call handling service and the experience has been stellar! The process to onboard was simple and easy and surprisingly fast. Answer 1 went from knowing nothing about our business to being ready to take calls in just a few short weeks.
I chose Answer 1 because every team member I spoke to gave me the sense of confidence in their skills. My emails were always acknowledged and answered promptly.
Answer 1 has been our service as long as I've been with our company. We use their live agent messaging. They're very effective for us. They're our answering service because we're a 24/7 business. We're an aircraft charter so it's on demand. Answer 1 is able to disseminate phone calls and give us good and quick information when they pass the calls through to us. They're very good. All of their representatives that I've encountered have been very professional. Some of them have a great sense of humor. Since we work with worldwide businesses, it hard to understand some of the people and how they spell their names. Answer 1 gets things close to accurate so we can figure it out or who it is.
Charise of Scottsdale, Arizona
Answer 1 does service overflow for our technical call center. All my interactions with them are very pleasant and courteous, and generally quick and efficient to get back to me. Overall, they have a great service and I’m a satisfied customer. We partnered with them due to additional need for personnel to handle the overflow of the phone. Doing this helped us identify needs and business cases for needing additional personnel. It helped us too when we have lighter than normal staff.
Daniel of Santa Barbara, California
We've partnered with Answer 1 because of a referral, and we've stayed with them ever since. They worked with us on lowering our bill when it became very high. They answer our night and weekend calls and we've never had a complaint from our patients, never missed a call, and no emergencies that's been unnoticed. They're very accommodating. They also update the doctor's contact information regularly. It's a good company and we've been happy with their service.
Dina of Mission Viejo, California
We're a small but growing business and we needed a partner to help us be able to cover the phones 24 hours a day. Answer 1 made it possible for us to scale while keeping the quality of customer experience that we intend. Their people have been excellent, specifically Cameron who provides extraordinary service.
The nation’s leading 24/7 virtual receptionist team is ready to help grow your business. We hold ourselves to higher standards and are committed to providing exceptional service. Experience the Answer 1 difference.