Our friendly and knowledgeable bilingual receptionists answer each and every call as if it were the first call of the day. No matter what challenges a call may provide, our receptionists are expertly trained to address industry-specific needs and deliver superior customer experience.
Advantages for Your Business
Provide live coverage 24/7
Offer bilingual answering
Capture more calls
Save you time and money
Our team serves as an extension of your office. With comprehensive industry-specific training, we ensure that your current or potential clients will speak with someone with the same level of knowledge as someone in your office. To further broaden your business’ reach, bilingual receptionists are available, allowing you to break down the language barrier that may be standing between you and potential clients.
We’re committed to providing excellent customer experiences on every call. Our rigorous quality assurance program frequently monitors and scores receptionists after the completion of a call. Our commitment to quality assurance drives our receptionists to engage with customers and create connections that encourage growth and brand loyalty.
How We’ve Helped
Whether you’re looking to reduce overhead costs of an in-office receptionist, or you’re feeling overwhelmed by the high volume of calls you receive, our team is here to help. By reducing the strain on internal staff while simultaneously enabling more calls to be answered quickly and efficiently, we’ve solved a variety of problems across a wide range of industries.
Improved the speed of service technician dispatch
Increased the number of calls answered without relying on internal staff
Scaled marketing efforts to provide improved coverage of phone calls, web leads, and more
Removed language barriers to reach largest possible client base
Assisted Living Locator Case Study
See how we provided a human touch to assist callers with the sensitive decision of placing a loved one in senior care.
Companies across multiple industries rely on Answer 1 to deliver an exceptional call experience to their clients and business contacts. Our virtual receptionist services can fit into any and all business formats, from insurance agents who need someone to handle after-hour emergencies to franchisees whose bottom line depends on delivering a consistent customer experience across multiple locations. Our expertise in addressing industry-specific challenges is what truly sets us apart from other virtual receptionist services out there.
Our office, Skupin Law Group, PLLC, has been using Answer 1 for over 8 years now. They offer excellent service, very reasonable prices, and they have extremely fast email response times.
Skupin Law Group
Our customers commented that when they first spoke with [Answer 1] they were surprised, because they thought they had spoken with our in-house office staff.
Triple A Plumbing & Jetting
We feel confident that everything is handled as well as if you were in the office with us. I have never had a customer complain about the answer or the response they got from one of the staff.
American Home Guardian
I engaged Answer 1 to act as our third party call handling service and the experience has been stellar! The process to onboard was simple and easy and surprisingly fast. Answer 1 went from knowing nothing about our business to being ready to take calls in just a few short weeks.
I chose Answer 1 because every team member I spoke to gave me the sense of confidence in their skills. My emails were always acknowledged and answered promptly.
The nation’s leading 24/7 virtual receptionist team is ready to help grow your business. We hold ourselves to higher standards and are committed to providing exceptional service. Experience the Answer 1 difference.