Legal Consumer Research: How Do Customers Decide On a Lawyer? Legal Consumer Research: How Do Customers Decide On a Lawyer?

There’s more information on legal consumer behavior today than ever before. Clio, a leading provider of legal management software, has conducted an extensive survey on what exactly consumers are thinking in their 2017 Legal Trend Report. Above the Law says, “The completely data-driven Legal Trends Report is simultaneously the most comprehensive and the most granular analysis of lawyer activity ever published.”

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Ten Customer Service Mistakes Your Business Can’t Make This Year Ten Customer Service Mistakes Your Business Can’t Make This Year

It’s not a shock that that poor customer service impacts the customer experience. Ultimately this has a negative impact on the reputations and bottom lines of brands and organizations across the globe. Recent customer surveys reveal that a single poor experience can have a detrimental impact on even your longest tenured customer.

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