Our Virtual Receptionists

At Answer 1, we invest the necessary time and training into each member of our team to ensure excellent results. Our team constantly evaluates call quality and provides comprehensive feedback to each receptionist, so they can identify areas for improvement. Our level of quality control and commitment to industry-specific continuing education are just a few of the ways we work to set our receptionists apart from other providers in our industries.

We Select The Best
We Select The Best
Provide Industry Specific Training
Provide Industry Specific Training
Develop Industry-Leading Software Experience
Develop Industry-Leading Software Experience

Select The Best

We look for motivated, organized, and positive individuals who aren’t afraid to work hard and tackle the everyday challenges of various industries. During our interview process, we keep these principles in mind, and use them to evaluate every potential candidate. We also look for stellar communication skills and consider how the candidate will fit into our strong company culture of success.

The interview process begins with a general Q&A session, and progresses to meetings with operations managers, team leaders, and coaches to evaluate the candidate’s skill set. The candidate then begins their 2-3-week training process, during which they learn foundational skills in customer experience, empathy, technology, and more. But the process doesn’t stop there—our receptionists receive continual training and comprehensive quality assurance feedback on every call, to ensure they always deliver the best possible experience for clients.

Provide Industry Specific Training

During our training process, receptionists begin by learning how to handle basic call types in various industries. This ensures that every time a current or potential client calls, they feel like they’re speaking with someone in your office. Our industry verticals include legal, real estatehome servicesprofessional services, insurance, franchises, and more.

After the initial training is complete, our receptionists are placed in industry-specific teams handling basic accounts. As receptionists ‘level up’ through the quality assurance process, they begin to specialize in industry-specific teams, handling both basic and enhanced accounts with varying degrees of call flow complexity. Our comprehensive quality assurance process ensures every call is scored from 1 to 3 in terms of how the receptionist handled the industry-specific needs of the preceding call. This includes following the provided script and talking points, using proper industry terms and nomenclature, and taking the necessary steps to report the call.

Develop Industry-Leading Software Experience

Rather than have our clients rely on transcribing information for themselves, we train our virtual receptionists to navigate the latest software solutions. The vast majority of providers in our industry do not train their receptionists to use anywhere close to the number of software that we do. Our receptionists have experience with a number of industry-leading software, including:

Our receptionist adapt and learn new software programs as a response to the needs of our clients. By providing continual training and staying on top of emerging software across a number of industries, we ensure our receptionists are always ready to quickly and confidently navigate a variety of software solutions.

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